Shipping policy
Shipping Policy
Order Processing
Orders are processed within 1–2 business days. Processing is the time we need to prepare and pack your order before it ships — it does not include time in transit.
Total time to arrival is the processing time plus the transit time for the shipping method you choose at checkout.
Products shown as sold out are unavailable until we receive new inventory and cannot be ordered.
Domestic Shipping
We ship to eligible U.S. addresses shown at checkout. The shipping methods available for your address, their prices, and their estimated transit times are shown at checkout for your order.
Two services are currently offered:
Economy: 5–8 days estimated transit after your order ships
Standard: 3–4 days estimated transit after your order ships
These are transit estimates only. Add the 1–2 business day processing time above to estimate the total time from order to arrival.
Domestic shipping is calculated by order weight, so the price — and which services are available — can vary from one order to the next. Checkout shows the shipping options and rates that apply to your order.
The carrier for domestic orders may vary. We may use USPS, UPS, FedEx or another carrier. We do not guarantee a specific carrier.
Transit times are estimates only, not guaranteed delivery dates.
International Shipping
International shipping is available to eligible destinations, which are shown at checkout. If a destination is not eligible, no shipping method will be offered for it.
Where available, international orders are currently shipped via USPS Priority Mail International, with an estimated transit of 6–10 days after your order ships. International rates vary by destination and are calculated at checkout.
Import duties, taxes, customs charges and any related fees imposed by the destination country are the responsibility of the customer. Customs processing can add time beyond the estimate, and that time is outside our control.
Tracking
Tracking is provided for every shipped order. You will receive tracking information once your order has shipped. Please allow time for the carrier to register the first scan.
Shipping Delays / Carrier Issues
Estimated transit times are not guaranteed. Weather, customs, peak periods and carrier network conditions can all cause delays once a parcel has shipped.
If your order appears delayed, has not arrived, or arrives damaged, please contact us at info@platinumcloudny.com with your order number. We will review the shipment with the carrier and follow up with you.
Address Accuracy
Please check your shipping address carefully before completing checkout. We ship to the address provided on the order. Incomplete or incorrect addresses can cause delays or prevent delivery.
If you notice an error, contact us at info@platinumcloudny.com as soon as possible.
Contact
Questions about shipping: info@platinumcloudny.com